Privacy Policy

1. Who we are

IVAMAR TOV is a limited-liability company registered in Ukraine (EDRPOU 38465496, D-U-N-S 365495371), entered on the state register on 12 November 2012 under certificate № 274801. We provide freight forwarding, customs brokerage and the organisation of cargo transport. For the personal data described below, IVAMAR TOV acts as the data controller.

2. Scope of this statement

This statement applies to personal data we process when you contact us, request a quote, or engage IVAMAR to move or clear cargo, and to visitors of this website. The website itself is a static, self-hosted set of pages: it uses no advertising or analytics trackers and sets no third-party cookies.

3. What data we collect

We collect only what we need to answer enquiries and carry out transport and customs work:

• Contact and business data — your name, employer, job role, email address, phone number and any details you provide in an enquiry or during an engagement.
• Shipment and trade data — commodity descriptions, values, weights, routes, Incoterms, and the commercial and transport documents needed for carriage and customs (invoices, packing lists, CMR/bills of lading, certificates).
• Customs data — information required by the customs authorities to classify, declare and clear goods, which may include the identifiers of the parties to a transaction.
• Correspondence — the content of emails and messages you exchange with us.

We do not deliberately collect special categories of personal data, and we ask that you do not send them unless a specific shipment or customs requirement makes it necessary.

4. How we use data and our legal basis

We process personal data to:

• respond to enquiries and prepare quotations;
• arrange, book and monitor the transport of cargo;
• prepare and lodge customs declarations and supporting documents;
• arrange cargo insurance and manage claims where required;
• invoice for our services and keep our accounts; and
• meet our legal, tax and customs record-keeping obligations.

Depending on the situation, our legal basis is the performance of a contract with you, compliance with a legal obligation (in particular customs and accounting law), our legitimate interest in running and administering a forwarding business, or your consent where it applies. For counterparties in the European Union, we align our handling with the General Data Protection Regulation (GDPR); for processing in Ukraine we follow the Law of Ukraine "On the Protection of Personal Data".

5. Who we share data with

Moving and clearing cargo requires us to pass certain data to third parties. We share only what each recipient needs, and only for the purposes above:

• Carriers and terminals — road hauliers, rail operators, shipping lines, airlines and warehouse operators engaged for your shipment.
• Customs and government authorities — where the law requires declarations and supporting information to be submitted.
• Insurers — where cargo cover or a claim is arranged.
• Professional advisers and IT providers — accountants, auditors and service providers who support our operations under confidentiality obligations.

We do not sell personal data, and we do not share it for advertising.

6. International transfers

Because we handle cross-border shipments, data may be transferred to carriers, ports and authorities located outside Ukraine, including in the European Union. Where such transfers involve personal data, we take reasonable steps to ensure an appropriate level of protection consistent with applicable law.

7. How long we keep data

We keep personal data only as long as necessary for the purpose it was collected for, and for the periods required by customs, tax and accounting legislation. Enquiry correspondence that does not lead to an engagement is kept for a limited period and then deleted. When data is no longer needed, it is securely erased or anonymised.

8. How we protect data

We apply organisational and technical measures appropriate to the risk, including access control on a need-to-know basis, confidentiality obligations on our staff and contractors, and reasonable safeguards for the systems on which data is stored. No method of transmission or storage is completely secure, but we work to protect data against loss, misuse and unauthorised access.

9. Your rights

Subject to applicable law, you may:

• ask what personal data we hold about you and request a copy;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete data where we are no longer entitled to keep it;
• object to, or ask us to restrict, certain processing; and
• withdraw a consent you have given, without affecting past processing.

To exercise any of these rights, email [email protected]. We may need to verify your identity before we act. You also have the right to lodge a complaint with the competent supervisory authority in Ukraine or, for EU residents, in your country of residence.

10. Cookies and this website

This website is served as static files and does not use analytics, advertising or third-party tracking cookies. It loads no external fonts, scripts or images from other domains. Standard server logs kept by the hosting provider may record technical information such as IP addresses for security and operational purposes.

11. Changes to this statement

We may update this statement from time to time to reflect changes in our practices or in the law. The current version is always published at this address, with the review date shown above.

12. Contact

For any question about this statement or about how IVAMAR TOV handles your data, contact us at [email protected] or by post at IVAMAR TOV, 21 vul. Artema, Kyiv, 04053, Ukraine.